Refund Policy
Thank you for shopping at www.thehorseofherown.com! We strive to provide a smooth and enjoyable shopping experience. However, we understand that there may be times when you need to request a refund. Please review our refund policy below:
1. Eligibility for Refunds
- Physical Books: Refunds are available for physical books within 30 days of the purchase date. To be eligible for a refund, the book must be in its original condition—unread, unused, and in the same packaging.
- E-Books/Digital Products: Due to the nature of digital products, e-books are non-refundable once downloaded or accessed.
2. How to Request a Refund
- To request a refund, please contact our customer support team at [Email Address] with your order number and reason for the refund request.
- We will process your refund once we receive and inspect the returned book (for physical books).
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of receiving the product with photos of the damage. We will arrange for a replacement or a full refund in these cases.
5. Non-Refundable Items
- Gift cards
- Sale or clearance items
6. Processing Time for Refunds
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
7. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.
8. Contact Us
- If you have any questions about our refund policy, please contact us at shreema@sorghumunited.com.